Search our FAQs to find the answers to the most commonly asked questions
What type of paper choices do I have?
At Invite Press we are proud to offer two choices of paper. Both papers are a heavy 300gsm weight and have some texture. Our smooth textured option is the Munken Kristall. An exceptional paper with lush tactility and timeless appeal, it is perfect for photo reproduction and contemporary designs. Our traditional textured option is the Accent Antique Alabaster. This a classic paper with a delicate natural texture that picks up a high level of detail which is perfect for non-photo cards and more traditional stationery. Both papers come in a soft white.
What does FSC-certified mean?
'FSC' stands for Forest Stewardship Council, an organization that works to promote the practice of sustainable forestry worldwide. The Forest Stewardship Council sets standards for forest products, independently certifies that these standards have been met, and bestows labels upon the products that qualify. Forest Stewardship Council certification gives customers the option to choose forest products like paper and wood that have been sourced in an environmentally-friendly, socially responsible and economically viable manner. All of the paper used in our products is FSC-certified.
Do you offer envelopes?
All of our cards and invitations have optional matching envelopes (with the exception of Guest Information cards which are normally posted with the wedding invitation). You can select envelopes to be added to your order at a cost of 10p per card.
What is the quality of the envelopes?
Our envelopes are heavyweight, lightly textured paper (130 gsm) with diamond gummed flaps. They are sized to coordinate perfectly with your cards.
Production and dispatch
How are the cards printed?
Our printing studio uses the latest digital technology on the best printing presses available to produce your cards. Digital printing ensures excellent reproduction and finish, with a bare minimum of paper waste.
What is the turnaround time?
We aim to have all orders ready for dispatch within 48 hours (excluding weekends and bank holidays). This may increase during busy periods but we will always keep you up to date with a delivery confirmation email when your order has been dispatched.
What are my shipping options?
We offer standard shipping at £2.95 (UK addresses) or premium shipping at £6.95 (UK addresses). Premium will be delivered the next business day from dispatch while standard normally takes 3-5 business days.
Do you offer free shipping?
Indeed we do! All UK orders over £30 qualify for free standard shipping. If you wish to have premium one-day shipping, this will still be charged at £6.95.
Does my package need to be signed for?
We know people aren't always around to sign for packages, so for orders under £50 we endeavour to package them in a mailslot friendly size so it can be easily delivered. For higher value orders or those that need larger packaging, these will require signature and/or someone to take them in.
What is your returns policy?
Personalised products are not refundable/exchangeable unless they are faulty. We take our quality very seriously so if you have any problem with your order, please get in touch right away and we will work to resolve any issues immediately. Please do take advantage of our free samples to check the finish of the paper and the quality of the print before placing your order.
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